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Help & Support
Find answers to your questions and learn how to make the most of the Align Data Platform. Browse our help topics below to get the assistance you need.
Help Topics
Find answers to common questions and learn how to use the platform effectively. Click on any topic below to get detailed information and step-by-step guides.
Organization Management
Learn how to create, join, and manage organizations for collaborative research
Data Access
How to upload, download, and manage dataset access
Account Management
Manage your profile picture, bio, and password
Frequently Asked Questions
Common questions and answers about using the platform.
To invite someone to join your organization, follow these steps:
1. Find your organization code on the Organization Admin page
2. Share this code with the person you want to invite
3. The invitee should go to User Settings > Memberships > Request to Join and enter the code
4. As the organization owner, you must approve the request on the Organization Admin page
Once you approve the request, they will have access to your organization's data and resources.
Yes, the organization owner will receive an email notification for each dataset when the data embargo period expires and the data becomes publicly available.
To upload data to the platform, please reach out to our support team for detailed instructions and assistance with the upload process.
For all other questions, comments, or feedback, please reach out to support@alignbio.org.
Need help? Contact support for assistance.•